Give every question a place to go.
Add support inside your website or app. Customers can ask for help and follow the conversation, while your team answers in its connected workspace.
How can we help?
Talk to our team
You
Hi! Can I use my own backend?
Your team
Absolutely. Your support, your choice.
Powered by Deskfinch
Your tools
Reply where your team works.
Your storage
Choose where conversations live.
An example conversation. Your backend is up to you.
Help inside your product
Add a floating chat widget with a script tag, embed the support page in an iframe, or share a direct link.
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Questions, bugs, and ideas
Use contact forms for support requests, bug reports, and feature requests. Try the interactive form demo to see how a request reaches your team.
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A conversation customers can return to
Keep messages and replies together. Customers can return to their conversations from the same browser and see when a request is resolved.
Replies from your team's workspace
Connect Slack for channel threads or GitHub for issues and comments. Answers appear back in the customer interface.
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Your choice of data storage
Your connected backend holds the original conversations. Deskfinch handles the customer interface, delivery, and live updates.
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An integration you can develop yourself
Implement the Support SPI for your existing helpdesk, database, or business system. You control the storage model and workflow.
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A straightforward way to get started
- 1. Create your productSign in to the dashboard and give your product a name and support address.
- 2. Connect a backendUse the Slack or GitHub integration, or connect a custom SPI endpoint.
- 3. Add support to your siteCopy the widget script, embed a page, or link to your hosted support page.