Deskfinch Terms & Conditions

Effective date: 8 October 2026

The service and your agreement

These terms govern your use of Deskfinch, operated by Premex AB, company registration 559253-4134, Jerikovägen 12, 141 32 Huddinge, Sweden (“we”, “us”). They apply to the hosted dashboard, support forms, chat, APIs and integrations at deskfinch.com.

Deskfinch lets you add customer support to your product and work with conversations in Slack, GitHub or a backend you build and connect through the Support SPI. Original conversations remain in the selected backend. Deskfinch still processes messages and configuration to operate the service.

By accepting these terms when entering the dashboard, you agree to them for yourself or the organisation you are authorised to represent. You must have legal capacity and any necessary authority to enter this agreement.

Accounts and access

Provide accurate account information, protect your credentials and use only accounts and integrations you are authorised to control. Tell us promptly if you suspect unauthorised access. Your organisation is responsible for its team access and connected backend permissions.

Email/password accounts require email verification. Review the permissions shown when using Google or GitHub sign-in. GitHub authorisation can include organisation and repository access. Configure connected integrations only for resources you are authorised to use.

We may apply operational rate limits to protect the service. Use the documented API authentication, handle rate-limit responses and protect your integration secrets.

Your backend, your data

You retain your rights in your content, customer information and custom integration code. You may choose a supported backend or develop your own implementation of the documented Support SPI.

You authorise us to process, transmit and temporarily store your content only as needed to provide the service you request, support its operation, maintain security and meet legal obligations. This permission does not allow us to publish private support conversations, sell them or use them for advertising.

You are responsible for having the necessary rights and lawful basis for information you and your customers submit, and for the notices you give them. Where we process personal data on your behalf, a data processing agreement is required under applicable law. Contact us to arrange the necessary agreement before using Deskfinch for that processing. These terms and the Privacy Policy do not replace it.

You control the access, retention, backups and deletion of original conversations in your chosen backend. Removing an integration or closing your Deskfinch account does not itself erase that backend's history. Take any exports or backups you need before disconnecting it.

Permitted and prohibited use

You may embed Deskfinch's supplied widgets and forms in your services, use our documented APIs, and develop custom backends and integrations for your authorised use.

Do not use Deskfinch to distribute malware, send spam, impersonate others, harass people, process unlawful content or obtain unauthorised access. Do not bypass access controls, probe other customers' data or disrupt the service. Security concerns can be reported through our contact form; do not include live secrets in a report.

To report suspected illegal content, contact us with its location, the reason for your report and a way to reach you. We assess reports and may restrict access or delivery where justified by law, security or these terms. You can contact us to request a review of an account restriction.

Third-party services

Your connected Slack, GitHub and custom backends remain subject to their own terms, availability, access controls and charges. You are responsible for maintaining the required permissions and subscriptions. Firebase Authentication and optional identity providers support account sign-in.

We cannot promise that an external provider's APIs, policies or availability will remain unchanged. We will make reasonable efforts to communicate significant integration changes that affect the service.

Price

Deskfinch is currently free to use. There is no automatic paid subscription or charge under these terms. Any paid offer requires clear pricing and your separate acceptance before charges begin. Third-party providers may charge independently for their services.

Availability and changes

We maintain and update Deskfinch, but do not promise uninterrupted operation, a particular response time or a service-level agreement unless separately agreed in writing. Maintenance, network problems and unavailable connected backends can affect message delivery. Deskfinch is not an emergency communication service.

We may change features or operational limits as the service develops. We will give reasonable advance notice of a material reduction or discontinuation where practicable, except where urgent security or legal action is needed. You can stop using the service at any time.

Intellectual property

Premex AB and its licensors retain rights in Deskfinch's software, design and branding. The Deskfinch EULA describes the licence for supplied widgets, client code and other software.

These terms do not restrict the documented development of your own SPI backend or integrations, rights granted by an applicable open-source licence, or rights that cannot be limited by law. They do not grant ownership of Deskfinch's branding or permission to imply our endorsement.

Closing or suspending an account

You can stop using Deskfinch and request account closure through our support form. Remove embedded widgets and disconnect integrations that are no longer needed.

We may suspend access when reasonably necessary to address a security incident, unlawful activity, a material breach or usage that seriously affects other customers. We will explain the reason and allow a reasonable opportunity to resolve it where appropriate and legally permitted. We may terminate access for an unresolved material breach or when discontinuing the service with reasonable notice where practicable.

On closure, your right to use the service ends. We handle remaining account data and recovery copies as described in our Privacy Policy and any applicable processing agreement. Original conversations in your backend remain under your control. Provisions needed to resolve existing obligations or disputes continue to apply.

Responsibility and liability

Each party is responsible for its own acts and omissions. You are responsible for configuring your integrations, permissions and backend appropriately; we remain responsible for the obligations we undertake as the provider of Deskfinch.

To the extent permitted by law, we do not give additional implied warranties beyond our express commitments and exclude liability for indirect or consequential business losses, such as lost profits or business opportunities. We are not responsible for failures solely attributable to an external backend or to configurations outside our control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, liability for intentional misconduct or gross negligence, or mandatory data protection or consumer rights. No disclaimer elsewhere on the website overrides these protections or an express obligation in this agreement.

Applicable law and disagreements

Swedish law applies. Please contact us first so we can try to resolve a concern. Disputes may be brought before the competent Swedish courts. If you are a consumer, this does not remove mandatory protections or any right to bring proceedings in another court available under applicable law.

Changes and related documents

We will publish updated terms with an effective date and give reasonable notice of material changes. Where renewed acceptance is required, we will ask for it in the dashboard. A change does not authorise charges without the separate acceptance described above.

A separately signed agreement takes priority over these general terms where it addresses the same issue. A data processing agreement governs the processing it covers. The EULA supplements these terms for supplied software. The Privacy Policy and Cookie Policy explain our data practices; acknowledging a privacy notice is not consent to optional marketing.

Contact

Use the Deskfinch support form for service questions or account requests. You can also reach Premex AB at contact@premex.se or at the postal address above.