Ready to connect
Slack
Receive questions in a channel and reply in threads.
Customer support, on your terms.
Good support.
Your tools.
Your data.
Meet your customers where they are. Work where you want.
No credit card required. Try chat or a contact form without an account.
Ready-made Slack & GitHub integrationsCustom backends welcome
A little question. A clear way through.
Your customerIn your product
Hi! Could you give me a hand?
Your team
Of course. Let's work it out together.
Your support, on your terms.
Original conversations in your own backend.
Example conversation · pick a destination
Help without leaving your product
A chat widget, embedded page, or contact form gives customers a clear way to reach your team.
Reply where your team works
Use Slack threads or GitHub Issues to answer questions and follow the conversation through to resolution.
Keep control of the original data
Choose where conversations are stored. Connect your own system through the Support SPI whenever you need it.
From question to resolution
A familiar workflow.
A better way to reach you.
Your customer asks for help. Your team replies in its connected workspace. The answer appears back in your product, with the conversation kept together.
- 1
The customer asks
A billing question, a bug report, or a feature request starts from the support interface in your app.
- 2
Your team answers
The conversation arrives in your chosen system. Your reply is delivered back to the customer.
- 3
Everyone sees the outcome
Resolve the conversation when the question is answered. The customer can return to the conversation history.
Your backend. Your data.
Start with the tools you have.
Slack and GitHub are ready to connect. For your own database, helpdesk, or business system, the Support SPI gives you a common integration contract. You choose where the original conversations live.
Ready to connect
GitHub
Turn conversations into issues and reply with comments.
Build with the SPI
Your own system
Keep your data model and workflow. Develop the integration you need.
Deskfinch processes messages to deliver your support experience. See what data we handle.
Before you start
A few practical answers.
Do I need to build an integration?
You can connect Slack or GitHub using the integrations provided. A custom SPI implementation is only needed when you want to use your own backend.
What does setup involve?
Create an account, connect a backend, and add the widget script to your website. You can also embed a support page or share a direct link.
Do my customers need a GitHub or Slack account?
No. They use the support interface in your product. Your team can sign in to Deskfinch with email and password, Google, or GitHub, then choose its connected backend.
Is it free to start?
Yes. You can create an account and use Deskfinch without a credit card. Your connected services, such as Slack or GitHub, keep their own plans and terms.
Where are conversations stored?
Your connected backend holds the original conversations. Deskfinch processes messages, stores configuration, and uses an event buffer for live updates. Our data-handling page explains the details.
Make it easy to ask for help.
Connect your team's workspace and give your customers a support channel inside your product.
Start free
No credit card required.