Ready-made integration
Slack
Send incoming customer questions to a connected channel. Your team replies in threads, and customers receive the answers in your product.
Your team already has a place to work.
Bring customer conversations there. Start with a ready-made integration or connect your own system through the Support SPI.
Ready to connect
Use these integrations without building a backend adapter.
Ready-made integration
GitHub
Store support conversations as repository issues. Your team replies with comments and manages the conversation alongside its development work.
Develop your own integration
Your system can be the backend.
The Support SPI is a common contract for reading conversations, posting replies, and updating status. Implement it for your own database, an existing helpdesk, or a business system such as Jira. These custom connections require your own integration code.
You choose how messages map to your data model and workflows. The customer-facing support experience stays consistent.
See the same conversation in each workspace.
Try Slack, GitHub, and a custom backend in the interactive example.